Shipping policy
Effective Date: June 10, 2026
Thank you for shopping with Jaydine Creative Printing Shop. This Shipping Policy explains the terms and conditions regarding the processing, shipment, and delivery of orders.
By placing an order with us, you agree to this Shipping Policy.
1. Order Processing Time
All orders are subject to processing and production before shipment.
Processing time may vary depending on:
- Order quantity
- Product type
- Design complexity
- Customization requirements
- Material availability
- Current order volume
Customized and made-to-order products may require additional production time.
Estimated processing times are provided as a guide only and are not guaranteed.
2. Shipping Methods
Orders may be shipped through available third-party courier and logistics partners, including:
- SPX
- J&T Express
Shipping methods may vary depending on location, platform, and service availability.
3. Shipping Fees
Shipping fees are calculated based on:
- Delivery location
- Parcel size and weight
- Courier rates
- Platform or marketplace fees
Applicable shipping charges will be displayed or communicated before order confirmation whenever possible.
4. Delivery Time
Delivery timelines vary depending on:
- Courier operations
- Destination area
- Weather conditions
- Peak seasons and holidays
- External operational delays
Estimated delivery times are not guaranteed.
Jaydine Creative Printing Shop is not responsible for courier-related delays once the parcel has been handed over to the shipping provider.
5. Order Tracking
Tracking numbers may be provided once the order has been shipped, depending on the courier or platform used.
Customers are responsible for monitoring shipment updates through the courier’s tracking system.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping details.
Jaydine Creative Printing Shop shall not be liable for:
- Failed deliveries
- Delays
- Lost parcels
- Additional shipping charges
caused by incorrect or incomplete customer information.
If a parcel is returned due to incorrect details or failed delivery attempts, additional shipping fees may apply for reshipment.
7. Lost, Damaged, or Delayed Parcels
Once orders are turned over to the courier:
- Delivery handling becomes the responsibility of the shipping provider.
- Delays caused by logistics operations are beyond our direct control.
If a parcel arrives damaged:
- Customers must report the issue within a reasonable period after receiving the order.
- Clear photo or video evidence of the package and item condition may be required.
Claims for lost or damaged parcels are subject to courier investigation and evaluation.
8. Failed Deliveries and Refused Shipments
Orders that are:
- Unclaimed
- Refused
- Returned due to failed delivery attempts
may be subject to:
- Additional shipping fees
- Re-delivery charges
- Possible order cancellation depending on the situation
Customized orders are generally non-refundable.
9. International Shipping
International shipping availability may vary depending on courier service coverage and destination country restrictions.
Customers are responsible for:
- Import taxes
- Customs duties
- Additional local charges imposed by their country
Jaydine Creative Printing Shop is not responsible for customs delays or international shipping restrictions.
10. Force Majeure
We shall not be held liable for shipping delays or failures caused by events beyond our reasonable control, including:
- Natural disasters
- Weather disturbances
- Transportation interruptions
- Government actions
- Public emergencies
- Courier operational issues
11. Changes to This Shipping Policy
Jaydine Creative Printing Shop reserves the right to update or modify this Shipping Policy at any time without prior notice.
Changes become effective once published on our official platforms.
12. Contact Information
For shipping concerns, tracking assistance, or delivery-related inquiries, please contact Jaydine Creative Printing Shop through our official communication channels.